See how more than 150 housing organisations are using our platforms to reduce arrears, sustain tenancies and deliver better repairs services for residents.
At a time of rapid change in welfare legislation and regulation, Mobysoft systems ensure visibility, simplicity and better prioritisation of valuable resources.
former tenants clearer of debt
“Using RentSense, our income officers can now prioritise their workloads through a target-driven approach that’s focused on the customer.”
families no longer worried about their rent accounts
“The change I’ve brought with consistent use of RentSense has been phenomenal.”
repairs cost saving in 12 months
“We implemented RepairSense to drive efficiencies and reduced the overall number of repeat repairs jobs by circa 4,000 cases.”
reduction in repeat repairs
“RepairSense gives our teams the data they need to take ownership and make informed decisions.”
Total arrears reduction
“RentSense takes away that kind of ‘you don’t know where to look or what report I should be using’ uncertainty.”
court case in 12 months
“Just one legal case last year and only 1 eviction in the past few years. I think that speaks volumes about having the right software in place.”
increase in credit balances
“Early waring agent has been brilliant because once implemented, you can almost forget that it exists”
increase for temporary accommodation
“RentSense helps cut out the waste. It lets us focus our limited time and resources where it matters most.”
Arrears reduction
“We’ve reduced arrears, doubled our former tenant collections, and improved team morale. The system’s made a massive difference.”
arrears level performance
“The RentSense dashboard has been a game changer. I use it to produce monthly performance reports for our leadership team.”
Arrears level performance
“By reducing caseloads, our income officers can dedicate more time to working closely with tenants, providing a more holistic support approach.”
eviction only, the lowest ever
“We’ve seen a big difference. Evictions have dropped significantly, we’ve only had one eviction, which is the lowest we’ve ever recorded.”
of cases actioned
“88 customers who were in arrears at the start of the year have cleared their arrears by the year end. That’s not just data, that’s lives changed”
weekly caseload, down from 1,200 per week
“We’ve only had to carry out one eviction since September 2022, which demonstrates how much we’ve been able to improve tenancy sustainment.”
arrears, down from 4%
“Before RentSense, our team had significantly higher caseloads”
arrears reduction
“Since having RentSense our arrears have dropped year on year for three years”
temporary accommodation debt reduced
“Customer satisfaction has risen from around 65% to 80%”
increase in income collection performance
“One staff member reduced arrears on her patch by about £400,000 in January alone”
households out of arrears and into credit
“The automation of initial contact has freed up our officers to focus on more complex cases, improving overall efficiency.”
caseload reduction
“RentSense has played a pivotal role in helping us focus on priority cases”
fewer households in arrears
“The service and RentSense have really helped support the team who in turn have achieved some fantastic results.”
Arrears Reduction in four months
“The service from Mobysoft you cannot fault.”
arrears reduction
“Investing in more staff was not the solution. We needed to find a more efficient and effective way of working”
collections increase
“Early intervention is that key bit of work that will reduce evictions and allow council officers to target intervention work as early as possible”
extra rent collected in a year
“I had not used RentSense before, but straight away I could see the value, the other arrears systems I had used looked simple in comparison.”
caseload reduction
“Compared to performance a few years ago this is quite an improvement”
arrears reduction
“This means more tenants get visited in the week, which is really important.”
case rate
“We did the reactive responses well, but we lacked context. The reality is, we can no longer just respond. We have to predict.”
