Tariq Malik – Head of Quality Engineering
Where we started
It all started with a request from a customer, Trafford Housing Trust, about helping them identify which tenants needed support with arrears. At the time we provided SMS services. Now we are experts in predictive analytical solutions that help landlords help their tenants. We’ve come a long way in that time, but still our core focus remains, helping our customers solve their problems.
Where we are now
We are one of the fastest-growing tech businesses in the North. Our customers own 1.8 million homes and process over £8bn each year in rent payments. We help our customers deliver evidential social and financial good. That is one of the reasons we have a world-class customer retention rate of in excess of 97%.
What’s it like to work at Mobysoft
We have an open and supportive culture. We want to help our staff improve and give them the tools to succeed. Below is what some of the Mobysoft team say about
Laurie Franks – Income Maximisation Director
Sarah Helsby – HR Manager
Joe Scully – Product Specialist Team Lead
Tracy Pickup – Senior Customer Success Manager
Adelle Hughes – Customer Operations Director
Hear from our wonderful team
Our core values
Teamwork
We address challenges together, and we know the best way of succeeding is supporting one another, and we celebrate our success together.
We address
Ambition
We learn from the past to improve in the future and will be better this year than last. We aim to set the bar for excellence for teams and individuals. We address
Human
We are supportive, humble and friendly. We hold ourselves accountable, and confident to admit mistakes and seek support. We treat everyone the way we wish to be treated.
Driven to succeed
We believe there is always a solution. We agree ambitious objectives and have regular coaching sessions to keep on track. We’re decisive with a will to win.
Customer centric
We agree measurable outcomes with the customer and are tenancious about delivering them. We strive so our customers succeed and we recognise their perspective whatever our role.
Perks of Work at Mobysoft
Private Health Care
Salary Sacrifice Pension Scheme
25 days annual leave (28 after 3 yrs service)
Personal Annual Training & Development Budget
Flexible hybrid working
Annual free eye test scheme
4 x salary life cover
Enhanced maternity and paternity leave
Cycle to work scheme
Employee recruitment referral £3,000 bonus scheme
Quarterly Recognition Awards
Engagement & Wellbeing Surveys
Quarterly team social events
New baby hampers
Plural sight development resources
Fresh Fruit and Coffee
24/7 Employee Assistance Programme
Volunteering Opportunities
Discounted Gym Memberships
New Starter Welcome Meal … and much more
Open positions
It’s our cutting-edge RentSense technology that stands us apart, along with the team responsible for making sure we stay ahead, so our customers can stay ahead.
Our Technology Stack includes Java 8, Spring Framework, Angular (for the obligatory responsive web application front-end), D3 (for really good graphs and charts) all underpinned by Amazon Web Service components. In-fact, the whole business runs on AWS. We make extensive use of AWS RDS, Elastic Beanstalk, SQS and SNS, S3, Elastic Load Balancer and Route 53 (for DNS).
Of-course, an impressive Technology Stack is meaningless without the right tools, training and experience. So, as you’d imagine, we’ve got that ticked too – InteliJ Idea for your IDE, Git, Jira, Confluence and Crucible (for issue tracking, knowledge sharing and code-review) will be your daily tools. We’re on a mission to ensure that our team is properly trained and certified with OCA/OCP forming a key part of the journey along with AWS Certification (and education/training to meet this).
Our commercial team ensures that new and existing clients know all about our award-winning product and service. They are committed to working together to deliver customer success. They are responsible for acquiring new clients, delivering world class retention, ensuring clients maximse the investment in the service that we provide and deliver the coordinated marketing strategy.
Our team is continually expanding thanks to unprecedented growth and a unique environment where you want to give your best to achieve for yourself, Mobysoft and your customer.
Commercial is consists of several smaller teams: Customer Success (serving existing customers), Customer Acquisition and Marketing.
Account Director
As Account Director you will be responsible for assisting Mobysoft’s organisational growth by achieving strategic account objectives, renewals and revenue targets, whilst maintaining and expanding client relationships at executive leadership team level. As we introduce future product lines you will be the conduit for commercial activity, ensuring our client engagement is focused on all times
Apply
Director of Sales Enablement
Responsible for delivery/development of sales enablement tools across the new business (RentSense, Modules, Automation & New product teams)
Apply
Business Development Manager
The Mobysoft Business Development Manager will manage and lead new relationships across named prospect organisations within the Housing sector, and manage the sales engagements and strategic sales process to drive these organisations to invest in the ‘ RentSense’ solution.
Apply
Head of Account Management
The Head of Account Management will be responsible for enabling Mobysoft’s organisational growth by further developing an expanding account management function fit for the next stage of our journey, and that of our customers.
Apply
Pre-Sales Data Analyst
To continue our growth journey, we are looking for a data analyst with proven experience in data analysis, statistical modelling and development of data insights to enhance our growing presales team.
ApplyWe are the checks and balances at the heart of Mobysoft. We make sure the bills are paid…and our colleagues of course…but we are involved in so much more. From providing reports on the company performance to evaluating performance; we also work with all the teams to develop systems and ideas that support Mobysoft’s rapid growth.
We play a key part in the business’s success. We want to stay ahead so our customers can and we’re constantly building and improving our financial infrastructure.
We do this with energy and passion, all while knowing that what we do truly makes a difference to people’s lives.
HR Generalist Maternity Cover
We are looking to recruit a HR Generalist 12 month maternity cover to support a vibrant growing Tech for Good company. As HR Generalist this a varied role will support all things people.
ApplyOur client services team is the operational heartbeat for Mobysoft and our customers – we’re passionate about delivering brilliance.
Once we win a new customer our implementation team takes the lead and works with our Project Delivery Managers and Customer Success Managers to onboard and launch RentSense.
A key part of client services is our team of Software Support Analysts. This team is always on hand to find solutions to customers issues, queries or requests.
Here at client services the philosophy of “Customer Success” is at the core of everything we do. We’ve created an environment where you want to give your best, you’re ambitious for yourself and your customer. Our team are proud and passionate about what they do as we know that what we do helps shape the future for our customers.
SaaS Implementation Consultant
We are looking for an individual with excellent potential to develop relationship skills to build strong, productive partnerships with our customers and within the Mobysoft team. Organised and structured, the IC is responsible for the systematic on time quality delivery of projects to customers.
Apply
Software Support Analyst
The Software Support Analyst role forms an important part of the overall service we deliver to our customers.
Apply
Product Specialist
As a Product Specialist, you will be responsible for the configuration and accuracy of the RentSense Software.
ApplyThe Product and Innovation team are responsible for the full lifecycle of Mobysoft’s product suite from early discovery and design through to delivery, launch and beyond.
We are a team of Product Managers, Data Scientists and User Experience Designers who work closely with customers to understand their objectives and design innovative solutions based on actionable insight.
We also work closely with many of the other teams within Mobysoft from commercial and implementation through to customer support and technology in order to bring new features and whole new products to market