Sarah Helsby – Head of HR
Where we started
It all started with a request from a customer, Trafford Housing Trust, about helping them identify which tenants needed support with arrears. At the time we provided SMS services. Now we are experts in predictive analytical solutions that help landlords help their tenants. We’ve come a long way in that time, but still our core focus remains, helping our customers solve their problems.
Where we are now
We are one of the fastest-growing tech businesses in the North. Our customers own 1.8 million homes and process over £8bn each year in rent payments. We help our customers deliver evidential social and financial good. That is one of the reasons we have a world-class customer retention rate of in excess of 97%.
Hear from our wonderful team
The best thing about my role is the challenging work and leading the systems team. I focus most of time on cloud infrastructure and implementation of customers. Having worked at Mobysoft and lived in Manchester for 7 years, this year I relocated to Birmingham to be with my family. Flexible working has transformed the way we work together and improved my work life balance.
I started working at Mobysoft in 2015 as a CSM. Over the years I have built great relationships with my customers, this helps me understand how they work as a team and how RentSense can help them. The success of RentSense means new customers join the Mobysoft family constantly and it is great seeing them start the journey and watching them benefit from the system.
We are always looking to evolve and create new content for customers – every day is different. For me the things about working at Mobysoft are the people, the culture, the products and our customers. Everyone is approachable and has time to support one another. The products are unique and deliver real measurable value to our customers and theirs too. And our customers are our biggest supporters, advocating our software and services to their peers.
Our core values
Perks of Work at Mobysoft
Private Health Care
Salary Sacrifice Pension Scheme
25 days annual leave (28 after 3 yrs service)
Personal Annual Training & Development Budget
Flexible hybrid working
Annual free eye test scheme
4 x salary life cover
Enhanced maternity and paternity leave
Cycle to work scheme
Employee recruitment referral £3,000 bonus scheme
Quarterly Recognition Awards
Engagement & Wellbeing Surveys
Quarterly team social events
New baby hampers
Plural sight development resources
Fresh Fruit and Coffee
24/7 Employee Assistance Programme
Discounted Gym Memberships
New Starter Welcome Meal … and much more
It’s our cutting-edge RentSense technology that stands us apart, along with the team responsible for making sure we stay ahead, so our customers can stay ahead.
Our Technology Stack includes Java 8, Spring Framework, Angular (for the obligatory responsive web application front-end), D3 (for really good graphs and charts) all underpinned by Amazon Web Service components. In-fact, the whole business runs on AWS. We make extensive use of AWS RDS, Elastic Beanstalk, SQS and SNS, S3, Elastic Load Balancer and Route 53 (for DNS).
Of-course, an impressive Technology Stack is meaningless without the right tools, training and experience. So, as you’d imagine, we’ve got that ticked too – InteliJ Idea for your IDE, Git, Jira, Confluence and Crucible (for issue tracking, knowledge sharing and code-review) will be your daily tools. We’re on a mission to ensure that our team is properly trained and certified with OCA/OCP forming a key part of the journey along with AWS Certification (and education/training to meet this).
Our commercial team ensures that new and existing clients know all about our award-winning product and service. They are committed to working together to deliver customer success. They are responsible for acquiring new clients, delivering world class retention, ensuring clients maximse the investment in the service that we provide and deliver the coordinated marketing strategy.
Our team is continually expanding thanks to unprecedented growth and a unique environment where you want to give your best to achieve for yourself, Mobysoft and your customer.
Commercial is consists of several smaller teams: Customer Success (serving existing customers), Customer Acquisition and Marketing.
We are the checks and balances at the heart of Mobysoft. We make sure the bills are paid…and our colleagues of course…but we are involved in so much more. From providing reports on the company performance to evaluating performance; we also work with all the teams to develop systems and ideas that support Mobysoft’s rapid growth.
We play a key part in the business’s success. We want to stay ahead so our customers can and we’re constantly building and improving our financial infrastructure.
We do this with energy and passion, all while knowing that what we do truly makes a difference to people’s lives.
Our client services team is the operational heartbeat for Mobysoft and our customers – we’re passionate about delivering brilliance.
Once we win a new customer our implementation team takes the lead and works with our Project Delivery Managers and Customer Success Managers to onboard and launch RentSense.
A key part of client services is our team of Software Support Analysts. This team is always on hand to find solutions to customers issues, queries or requests.
Here at client services the philosophy of “Customer Success” is at the core of everything we do. We’ve created an environment where you want to give your best, you’re ambitious for yourself and your customer. Our team are proud and passionate about what they do as we know that what we do helps shape the future for our customers.
The Product and Innovation team are responsible for the full lifecycle of Mobysoft’s product suite from early discovery and design through to delivery, launch and beyond.
We are a team of Product Managers, Data Scientists and User Experience Designers who work closely with customers to understand their objectives and design innovative solutions based on actionable insight.
We also work closely with many of the other teams within Mobysoft from commercial and implementation through to customer support and technology in order to bring new features and whole new products to market