Automated Arrears Prevention (AAP)
Automated Arrears Prevention (AAP) flags tenants predicted to fall into arrears in the next three months and then automates contact with a message of your choice. Helping prevent tenants fall into debt and avoiding the anxiety of arrears, whilst also reducing the future caseload of RentSense.
Product In Action
This solution uses Supervised Machine Learning; a type of Artificial Intelligence. Its intelligence is based on the largest rent data set in the sector, over 2 million tenancies. By identifying tenants’ payment patterns (all via unintrusive data) and then matching similarities with tenancies across the UK, Automated Arrears Prevention is able to flag those tenants who will fall into arrears in the next three months and automates contact without officer intervention.
Assisted Automation
Assisted Automation has been designed specifically for seamless contact resolution. Our omni-channel communication platform empowers social landlords to increase their reach with tenants, driving early intervention and arrears performance, all without the need for direct human intervention by officers.
Product In Action
Mobysoft Assisted Automation helps income teams create and manage automated campaigns that drive effective, timely and appropriate messages to tenants.
Simply select the tenants or cases that required automating – this can be based on rules, patches, unactioned cases and so on – and the contact can then be automated. This delivers tangible results, including increased arrears collection, fewer tenants
in debt, and decreased caseload.
Automated Worktray Manager (AWM)
The Automated Worktray manager platform helps housing providers maximise productivity and the value of their resources. Automation delivers a vastly reduced caseload for officers, by automating contact and action for specific arrears cases, in turn freeing up skilled officers’ time to focus on more complex cases. Not only does it reduce workload, it improves performance and outcomes for tenants.
Product In Action
Our Automated Worktray Manager (AWM) product has been created to effectively manage caseloads and resource attribution and makes provision for insights to be tailored to the users’ preferences.
AWM uses an intelligent rules engine, powered by AI, that actions and escalates and de-escalates cases in line with processes. It personalises messages to tenants across a full omni-channel platform and ensures that tenants are contacted via the channel that best suits them, increasing digital engagement.
