Automated Arrears Prevention (AAP)
Our Automated Arrears Prevention (AAP) product removes future work for officers by identifying which tenants will fall into debt and automating contact. AAP is proven to significantly reduce future workload by preventing tenants from falling into arrears. This is done both by making repetitive tasks easier to perform, as well as using technology such as machine learning to find patterns that a human never could then using these insights to drive automated actions.
Better Results for All
By identifying regularly paying tenants that are in credit but are at high risk of falling into arrears, and automating contact. AAP prevents tenants from falling into debt in the first instance, relieving them of the anxiety of arrears. It also provides a proactive service that at the same time frees up officers’ time and future caseload.
Assisted Automation enables seamless, hassle-free contact resolution, freeing up officers’ time to focus their efforts on those cases that really do require human intervention. Assisted Automation simultaneously helps social landlords build digital engagement with their tenants whilst making the most out of valuable officer resource.
Effortlessly Boosts Performance and Digital Engagement
Assisted Automation helps the income team boost collections, a simple-to-use solution that can be used for a plethora of campaigns, with messaging that can be scheduled as re-occurring or as one-off prompts. It helps free up time, improves tenant engagement, and arrears performance.
Automated Worktray Manager (AWM)
Effortlessly maximise productivity and deploy resources more effectively with Automated Worktray Manager (AWM). This platform further streamlines officer workload by automating contact and actions for specific arrears cases. It enables skilled officers to focus on complex cases, ultimately improving tenant outcomes.
Reduces workload and arrears
Understanding which cases can be automated, and which cannot, can be complex. AWM guarantees assurance those that can be automated are, and in doing so drives digital engagement and substantially reduces a team’s caseload.
AWM can escalate and de-escalate cases as well, meaning typically around 1 in 3 arrears cases is fully automated with no officer intervention required.
What our customers say
Without a doubt, it (Automation) has helped us build relationships and personalise the service. It gets officers away from process and enables them to spend the right time with each customer.
First Choice Homes Oldham
The automation helps automate the cases that need a text or letter in the background, without officer intervention. This has helped the team to have over 55,000 phone calls with tenants over the last 12 months, and these (calls) have been focused on building stronger relationships with our customers.
First Choice Homes Oldham
The Intelligent Automation reduces their caseload so they can focus their time on the more complex cases. The software helps us to reduce the number of people in debt and those with arrears – and offer help much earlier.
In the last financial year (ending March 2022) our target for gross arrears was 4.5%. However, we achieved 2.59% (£7.4M debt against a debit of £283M, exceeding target by £5.4M). Without RentSense and automation we would have not been able to achieve these results.”
When we invested it was more about increasing capacity within the team. Intelligent Automation has increased capacity and removed between 20%-30% of an officers’ caseload.