A short conversation with Cartrefi Conwy’s Income Recovery Manager, Dan Hall and Assistant Payment Co-ordinator, Phil Davis about how they have used and benefited from RentSense.
Why did you invest in RentSense?
We envisaged that arrears would increase with the introduction of Universal Credit. Alongside that the cost of living has been continuously increasing, and we saw that RentSense was a useful tool to support the Income Team, as we know it ensures you are looking at the right cases each time.
Youn were keen to embed efficiencies and ensure tenants had the support they required when it was needed. How has RentSense helped with this?
It’s a big driver for the officers to be out and about, to talk to the tenants and to provide better support. RentSense has enabled this by giving them more time and as a result they are making more visits. The increase in face to face contact with tenants has meant the amount of money support referrals has doubled. This benefits the tenants as they are claiming what they are entitled to the and additional money helps to prevent arrears in the long run.