A short conversation with Alan Clark, a Housing Officer at Whiteinch and Scotstoun Housing Association (WSHA), based in Glasgow. Alan has worked for WSHA for over 15 years, having previously worked for another housing provider before that.
How has RentSense helped you in your role?
It has been a big help, it has reduced the number of cases we look at, and it prioritises them. It is also really effective in identifying where Universal Credit or Housing Benefit have stopped or changed. That means we can get to the people at very early stages to intervene.
What do you see as the benefit of using RentSense?