A short conversation with Women’s Pioneer Housing Manager, Matthew Wicks, about why they invested in RentSense the benefits it has helped deliver.
What was income collection like prior to RentSense?
It was a very labour intensive process for the officers and not particularly accurate, in that it was not guiding officers to cases they needed to action with the right priority, which meant it was not very productive. Also, from a management perspective, it was not able to produce the insight that we required to see how staff were performing.
You started speaking to us about mitigating Universal Credit, and participated in our free consultancy, to evaluate the effectiveness of RentSense, how did you find the process?
The consultancy (on the Discovery Day) was done in a manner that was supportive for the officers, and was non-judgemental, which was refreshing. Indeed, our overall experiences so far have been very good, what Mobysoft has said they would deliver they have done so.
How did the deployment and project go?
Everything ran really smoothly, our custoner success manager has been our primary contact and has been fantastic helping us along, making sure we kept to the timetable and was very quick to respond to any queries we had.
Has RentSense impacted the team and your processes?
We wanted RentSense to help officers move away from traditional monitoring of all accounts. We were set in our ways to a certain degree, but having RentSense really refined the workload.
Your caseload has been cut by 58% how have officers responded to using RentSense?
The reaction from the housing officers has been very positive, they like the lighter workload, and they have the ability to jump in on a patch when there is a leave and illness.”Matthew Wicks, Women’s Pioneer
What have been your ecperiences so far of RentSense and the service from Mobysoft?
RentSense has definitely made us work smarter and given us more time. And the service from Mobysoft has been very good actually. Right from the start there was an honesty and openness and close contact from Mobysoft that enabled us to go live quickly and get the most out of RentSense, and get from it what we initially planned.