A short conversation with Sovereign’s Housing Director, Luke Bingham, about how they have used and benefited from RentSense.
Originally when Mobysoft worked with Soveriegn, you were in the process of merging four organisations, why did you invest in RentSense at that time?
We (Sovereign) were keen to adopt a unified approach to income collection across the four teams. From a management perspective this was important not only because of the potential impact of welfare reform on revenues but we also wanted to create a single entity and culture across what was four different organisations. That RentSense could work across four different Housing Management systems was important and it gave us reporting insight.
How did RentSense help the income teams at the time?
RentSense took away the clutter. It substantially reduced the caseload which had a number of key effects. This meant that officers could start getting through their caseload, and as it was accurate they were not wasting time checking records. These things both created capacity within the team.