A short conversation with East Suffolk Council’s Tenant Services Manager, Samantha Shimmon, about why they invested in RentSense the benefits it has helped deliver.
What was income collection like prior to RentSense?
Arrears were increasing, and morale was low amongst the team, when I joined in 2017 (at the time the two councils were sharing services). The first question officers asked was ‘when are we getting to get more rent officers?’
So why did you decide to invest in RentSense rather than more staff?
Investing in more staff was not the solution. We needed to find a more efficient and effective way of working. We spoke to Mobysoft about RentSense. They gave a really clear business case for East Suffolk that provided capacity savings to the team that we really needed. They explained RentSense would only present those cases that needed contact.