FTA Essentials

Seamlessly manage and minimise former tenant arrears and vastly reduce income officer workloads, with algorithmic rulesets that help prioritise caseloads.  

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Prioritising former tenant arrears

Our former tenant arrears module, FTA Essentials is available independently or as part of our income management solution, RentSense, provides income collection officers with the ability to view records of former tenant arrears along with those who have served notice.

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Effective intervention and prevention

FTA Essentials provides vital assistance to teams responsible for collecting former tenant debt.

The module provides assistance with reducing the number of tenants leaving with debt as well as helping to prioritise and simplify caseload management.

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See how FTA Essentials could benefit your specific needs

FTA helps social housing providers like you; prevent tenants leaving with bad debt, reduce and simplify caseloads and prioritise workloads and workflows effortlessly.

Navigate your path to success and discuss the individual benefits FTA Essentials can deliver to every single person inside your organisation and your customers too.

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Seamless prioritised case load management

Our former tenant arrears module helps organise data for former tenants (and current tenants who have submitted notice of termination) to determine the necessary contact approach based on patches and a set of configurable criteria for each individual case.

It connects to multiple housing management systems at once and links to any existing system with encryption, enabling easy set up of all necessary data feeds and links in a matter of hours.

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Intelligent analytics and reporting

FTA Essentials comes with an embedded PowerBI reporting dashboard, providing managers with the ability to effortlessly analyse case completions, debt levels, and performance at patch level.

As a result, you can set goals easily and straightforwardly, whilst also offering a simple way of monitoring how your team performs against them.

What our customers say

”

Without a doubt, it (Automation) has helped us build relationships and personalise the service. It gets officers away from process and enables them to spend the right time with each customer.
Sarah Aldred
First Choice Homes Oldham
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”

The automation helps automate the cases that need a text or letter in the background, without officer intervention. This has helped the team to have over 55,000 phone calls with tenants over the last 12 months, and these (calls) have been focused on building stronger relationships with our customers.
Sarah Aldred
First Choice Homes Oldham
View case study

”

The Intelligent Automation reduces their caseload so they can focus their time on the more complex cases. The software helps us to reduce the number of people in debt and those with arrears – and offer help much earlier.
Lizzie Aston-Long
Sovereign
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”

In the last financial year (ending March 2022) our target for gross arrears was 4.5%. However, we achieved 2.59% (£7.4M debt against a debit of £283M, exceeding target by £5.4M). Without RentSense and automation we would have not been able to achieve these results.”
Lizzie Aston-Long
Sovereign
View case study

”

When we invested it was more about increasing capacity within the team. Intelligent Automation has increased capacity and removed between 20%-30% of an officers’ caseload.
Lizzie Aston-Long
Sovereign
View case study

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