A damp report, a plastering job, a broken extractor fan. To your system, they're three separate tickets. RepairSense reads your unstructured job logs and links them into one story: the same problem, at the same property, still unsolved.
Once the pattern is connected, the next step is visible. RepairSense spots underlying component failures and flags where a more serious issue is developing, long before a resident feels forced to complain.
Stop sending trades teams in blind. Operatives arrive with the full property history and the context to fix the root cause in a single visit - no wasted capacity, no cycle of repeat visits, no resident explaining the same fault another time.
Every dot is a visit. Another day waiting in, another cold morning. Seen together across three years, the decision makes itself.
See which parts and materials keep failing early, and take that evidence into supplier reviews, spec decisions and what your vans carry.
Repeat rates by trade and contractor turn contract meetings from anecdote into evidence, and give your best teams the credit they’ve earned.
Providers live for 12+ months consistently rank upper quartile, averaging 80%+ satisfaction, against a sector average of 72.3%.
Tenants with repeat issues are six times more likely to complain. Resolving repeats early cuts complaints, disrepair claims and ombudsman risk.
A clear record of proactive damp, mould and repairs-quality practice, including homes found before anyone reported them.
“RepairSense gives our teams the data they need to take ownership and make informed decisions. It’s empowered everyone, from engineers to managers”
Lee Duty Director of Homes & Sustainability, GCH