A short conversation with Guildford Council’s Landlord Services Manager, Siobhan Rumble and Income Manager, Joanne Figg about how they have used and benefited from RentSense.
What was the motivation for investing in RentSense as an already high performing landlord?
We want to maintain performance and support our tenants. However, we recognised the threat that Universal Credit poses to our income stream, as it has been well documented across the sector.
Before RentSense you used your HMS and additional reporting through SAP, what were the issues with this?
Even with the additional reporting there was a lack of trust with the results from the income reports and officers would typically go through each account making sure no accounts were missed