Why did Gentoo invest in RentSense?

We did not invest in RentSense to reduce our arrears, we invested in RentSense to free up capacity, so we are able to move resource around to suit the changing business needs

What did you want to use that extra capacity for?

Universal Credit, we believe we will have 10,000 tenants claiming Universal Credit when its rolled out In the short-term it is quite intensive, and we are in constant contact to remind those residents to pay their rent. To continue with this approach we will require more resource within the team and the only way to do this is to redeploy existing resources. The investment in RentSense is key in helping facilitate some of the resource required.

How has RentSense created that capacity for you?

So far RentSense has really helped deliver additional capacity into the team by giving the officers the right cases. Confidence in knowing that prompting cases were the ones that needed our attention was the main benefit for the team and RentSense has also allowed us to manage the workload for our income staff effectively.

What has been the results so far, in terms of capacity?

What was the impact of RentSense and how easy was the deployment?

Our performance is improving, with arrears dropping below 1% and our overall collection rate around 100.35%. The deployment was very, very easy. The biggest concern was our IT team as their resources are stretched, but it required very little of their time. It is one of the easiest projects that I have been involved with, and the care and service from our allotted Client Success Manager, who has been excellent.

Would you recommend RentSense to other landlords?