A short conversation with VIVID’s Director of Customer Service, Alex Nagle and Income Recovery Manager, Tammy Roux about how they have used and benefited from RentSense.
After the merger between Sentinel and First Wessex you wanted to rationalise systems so you started to use your HMS instead of RentSense, what was the outcome?
When we implemented the HMS following our merger, extensive work was undertaken to set up the arrears module to support our income recovery process, but it unfortunately didn’t fulfil our requirements as we’d expected.
What happened when you switched back to using RentSense?
It had an immediate impact on volume of work. Our HMS was prompting more than double the cases that RentSense was. In addition, we realised the HMS was not recognising about 2,000 accounts that needed action.