Intelligent Automation
Automate tenant communication at scale and gain guaranteed assurances across social housing workflows with intelligent housing arrears automation tools and automated property management capabilities that simplify complex tasks.
Simplify complex tasks and increase tenant reach
Mobysoft’s suite of AI-powered modules extend the capabilities of our Sense product portfolio and effortlessly help to increase tenant communication and engagement.
Unlock the power to drive action and boost arrears performance, all while simplifying complex tasks.
Focus on priority cases, with confidence
Automatically guide social housing officers to the most impactful work to be done within their role, decreasing repetitive tasks and reducing time spent on lower value activities.
With massive scale automation of income and property management activities you can ensure your staff interact with only the cases and issues that require most attention. .
Leaving routine topics to be handled via large scale intelligent automation enables the most sensitive cases to be handled by income officers and asset managers.
Deeper customer understanding
Automation and fulfilment “last mile” engagement, enables all analytic recommendations and insight to be directly connected to customers.
Automation drives permitted interactions at full customer scale, not just the highest priority cases.
Every interaction deepens the understanding about the customer, allowing improved future interactions and outcomes.
Why Mobysoft for automation?
Mobysoft solutions help advance the provision of social value through smart and effective AI and automation tools, leading to enriched tenant experiences and increased tenant satisfaction.
With changing regulations and increasing tenant complexity becoming more commonplace our intelligent automation suite, powered by the social housing sectors’ largest data source, helps your team work smarter in the face of complex challenges and stretched resources.
Expand tenant reach
Increase the volume of tailored messages income teams can send to tenants with automated communications for specific use cases and scenarios.
Enhance digital engagement
Optimise income officers and property management teams by harnessing connected data and enriched insights to deliver more services digitally.
Seamlessly drive action
Pinpoint priority use cases that require attention and incentivise payments to be made by tenants or repairs issues reported or processed with greater precision.
Boost tenancy sustainment
Deliver services to tenants faster and more intelligently, with the support of automation tools, whilst increasing the amount of time your teams spend on more complex cases.
Rent debt automated collection
Mobysoft’s Intelligent Automation portfolio includes a suite of configurable modules that enhance the capabilities of RentSense and provide you and your teams with additional tools to enhance tenant communication and engagement.
Unlock the power to drive action and boost arrears performance all while simplifying complex tasks.
Automated Arrears Prevention (AAP)
Our award-winning Automated Arrears Prevention (AAP) module flags tenants predicted to fall into arrears in the next three months and then automates contact with a configurable message of your choice.
Assisted Automation
The Mobysoft Assisted Automation module helps your income teams create, manage and send automated messages to customers that can help increase arrears collection and decrease caseload work.
Automated Worktray Manager (AWM)
Automated Worktray Manager is an AI-powered module that helps you to effectively manage caseloads and resource attribution by automating personalised contact and action for specific use cases.