Customers | Darlington Borough Council

Early Action, Lasting Impact: Inside Darlington Borough Council’s Arrears Turnaround

By implementing RentSense, Darlington Borough Council has transformed arrears management — reducing arrears by £145,000, achieving a 91% caseload completion rate, and more than doubling former tenant arrears collections. In shifting to early intervention and smarter digital engagement, the team is supporting tenants sooner and improving outcomes across the board.