Customers | Newham Council

Turning the Tide on TA Arrears: Lessons from London Borough of Newham

By leveraging RentSense, the London Borough of Newham has delivered a major impact in one of the most challenging areas of housing — temporary accommodation. Over 12 months, the council reduced current TA arrears by £1.9 million, achieved a 101% rent collection rate, and is cutting account setup times from 45 minutes to just 6. With rising demand and limited resources, RentSense has helped the team work more efficiently, reach tenants earlier through targeted SMS, and stay ahead of growing financial pressures.