The product in action
The sector’s leading and only predictive analytical arrears solution, helping landlords to improve performance and help their tenants
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Success is about more than income
CSMs often also involve others Mobysoft experts. Our Income Maximisation Directors are all ex-housing professionals. They work with individual customers as a “critical friend”, advising on performance, policy, process and approaches to tenant support that all combine to help improve the income collection and the organisation inside and out.
They understand that, for social landlords, success is not only about hitting financial goals, although these matter. There are other KPIs and other types of success:
Success is about effectiveness of many kinds
We help the organisations we work with to get the most out of RentSense. We help to liberate case officers from repetitive tasks, so that they have more time for tenant interaction and support. We work with our customers to improve the service that they offer tenants, as well as on other tenant-focused metrics, such as fewer tenants in debt and more sustained tenancies via early intervention.
Constant improvement
We meet with customers regularly and review performance. Ours is a culture of constant improvement and transparency, and we work with our customers to deliver constant improvements for them also.
Ongoing training
When you partner with Mobysoft, we offer initial training to all RentSense users. Thereafter, we offer ongoing training for new starters, and special training to explain new functionality.
RentSense is an exceptionally easy system to use, resulting in high levels of user acceptance. Our aim not only to get individuals using the system, but also to ensure that they get the most they can from it, in terms of their own performance. As a result, most income officers using RentSense complete their caseload, week-in, week-out.
What our customers say about helping them succeed
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Team manager’s dashboard
Insight about performance across the team and individuals helps managers monitor performance, support staff, and allocate any additional resource
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Reporting and insights
Information at your fingertips that helps monitor performance and enable the right decisions time and again
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Intelligent Automation
Intelligent Automation identifies the tenants’ cases that can be automated for contact in line with your processes
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Add on modules
Get even more from your investment into RentSense with a selection of optional modules that further enhance services and performance
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Deployment and HMS integration
Being cloud-based deployment is incredibly light touch and takes very little time, no matter if it is integrated or stand alone
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Advice, support & consultancy
We work with you from sign up to go-live and beyond, ensuring every stage you have the necessary support
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Ongoing customer success
We consistently work with you and demonstrate the business case. Whilst helping you deliver and exceed your financial and social targets
Learn moreExplore the benefits of RentSense
Our flagship product, RentSense, helps social landlords of all sizes to optimise their rent
collections operations, whilst also empowering their people to work more effectively.
Useful guides
Be ready for what tomorrow brings.
A RentTest enables landlords to benchmark their data against 170 landlords and see what RentSense would deliver for their organisation