Further enhancements to the RentSense Solution
RentSense is a modular solution and apart from the ‘core’ element, RentSense, there are several plug-in modules that help landlords create even greater efficiencies and further enhance the solution.
All the complementary modules are cloud based too and seamlessly ‘plug-in’ to RentSense. This helps expedite configuration and setting live. What’s more we manage upgrades and hosting so it does not impact on landlords’ finite IT resources.
With Performance Reporting management receives additional in-depth reports that help management further monitor and manage performance. There are ten reports that give management a clear overview of group and individual performance including: Patch Performance, Actioned and Unactioned Cases, Weekly & Monthly Collection Rates and Arrears Banding.
The reporting portal makes it easy to analyse data and highlight trends from the previous twelve weeks across the income function as well as to see how RentSense is performing on a macro and micro level.
Why use Text Messaging?
Texts remain one of the most effective ways to communicate. Studies have shown that text message open rates exceed 99%, and that 90% of all SMS messages are read within three minutes of being received. So you know your tenants are seeing what you send.
Set Text Rules
Auto Corrects Numbers
Easy to Exclude Numbers
Highlights Invalid Numbers
Differentiates Mobiles from Landlines
Former Tenants Arrears
Former Tenants’ Arrears (FTA) helps landlords both recoup these arrears and prevent soon-to-be-former tenants from adding to these arrears. The FTA module integrates with RentSense and can appear either as its own separate patch or as part of the relevant officer’s caseload under an FTA rule.
Reduces Former Tenants Arrears
Flags Soon-to-be-former Tenants
Integrates with SMS Service
Integrates with RentSense
Reduces Bad Debt Write-offs
Flexible Patch Configuration
Increases Collection Rates
RentSense Analytics is a benchmarking and management tool where all the data is represented by dynamic graphs and maps. This allows users to drill down into the information and interrogate the data identifying trends and reasons behind peaks and troughs in performance.
What’s more, users can benchmark their performance against their peers across a wide variety of metrics including arrears performance, completed actions, aged debt and many more.
Most benchmarking services in social housing are done in a retrospective manner, with landlords providing data and then waiting several weeks or months to get the analysis back. This delays decision making and prevents immediate action being taken so issues can carry on unresolved in the interim. RentSense analytics is different and presents data up to the previous week, so users are able to analyse the latest data and then make more time-sensitive decisions.
Daily Processing does exactly what it says on the tin. It audits tenants’ payment details in the HMS daily rather than weekly, capturing all payments that are posted throughout the week.
It continually updates the officers’ workload removing tenants that have paid over the weekend and throughout the week, delivering further efficiencies.