The tenant’s perspective
RepairSense helps prevent chronic repeat repairs that blight tenants’ lives.
Learn more
Assurance of effective governance
RepairSense helps provide the Board with assurance that high risk repair outliers, resulting in poor customer experience and reputational risk to landlords, are being systematically and accurately identified and flagged to Trade Colleagues for action on a real time basis. It also helps ensure the customers’ voice is shaping the repairs service.
RepairSense helps Board’s to:
RepairSense helps board’s ensure effective governance of the risk of repairs and mitigates the risk of claims
Demonstrate organisations are meeting obligations to their customers and other key stakeholders
Helps ensure the services are shaped by customers for customers
Helps guard against the risk of reputational damage to the organisation
Why directors invest in RepairSense
See how RepairSense benefits all those involved
The finance director’s view
RepairSense helps organisations absorb the cost of growth and additional demands within existing resources
Learn more
The housing director’s angle
RepairSense helps landlords provide a consistent standard of repairs service to their customers
Learn more
The repairs manager’s view
RepairSense provides actionable insight so managers can improve quality of repairs for tenants
Learn more
The operative’s view
RepairSense helps upskill operatives, as they are guided to work on a resolution so they improve performance and with it job satisfaction
Learn more
The Transformation or IT director’s view
RepairSense’s supervised learning AI delivers quality of insights to enhance customer experience
Learn more
The HR Director’s perspective
RepairSense enables providers to improve staff retention by empowering operatives to focus on quality and resolution
Learn more
The board’s view
RepairSense provides the board with assurance of effective governance of repair risks to the organisation
Learn more