Assurance of effective governance
RepairSense helps provide the Board with assurance that high risk repair outliers, resulting in poor customer experience and reputational risk to landlords, are being systematically and accurately identified and flagged to Trade Colleagues for action on a real time basis. It also helps ensure the customers’ voice is shaping the repairs service.
RepairSense helps Board’s to:
RepairSense helps board’s ensure effective governance of the risk of repairs and mitigates the risk of claims
Demonstrate organisations are meeting obligations to their customers and other key stakeholders
Helps ensure the services are shaped by customers for customers
Helps guard against the risk of reputational damage to the organisation
Why directors invest in RepairSense
We invested in RepairSense, as it will help us focus on the quality of repairs, as it flags those that don’t last or that are visited repeatedly. It will also help improve our efficiency as the repairs team are focused on just the repairs they should be doing.