RepairSense In Focus: What It Is, How It Works, and What It Can Do For You

Repairs and maintenance play a crucial role in the social housing sector, with tenants’ satisfaction levels heavily influenced by how efficiently the repair issues they flag are resolved. In recent years, there has been a growing demand for digital tools that can help housing providers predict, manage and prevent repair issues. This is where RepairSense comes in – a cutting-edge tool designed to transform the way social housing providers manage their repairs and maintenance service. But what exactly is it? And more to the point, why should you be interested? Well, hang tight because this here article is about to tell you…

What Is It?

RepairSense is a predictive analytics tool developed by Mobysoft. As a leading provider of software solutions to the social housing sector, we can understand the power of data and have spent the past two decades honing our tech and developing algorithmic solutions to common problems faced by social landlords, initially in the field of income collection and subsequently repairs. The tool is designed to help housing providers identify potential repair issues before they escalate, allowing them to address these issues proactively and prevent further damage to their properties. RepairSense uses existing data systems, such as CRM, HMS, and scheduling systems, to analyse historical repair data and identify patterns and trends that could indicate potential issues in the future.

How Does It Work?

RepairSense works by analysing data from various sources, such as tenant repair requests, work order histories, and property condition surveys. The tool uses advanced analytics algorithms to identify patterns and trends in this data, which could indicate potential issues with specific properties, components or contractors. RepairSense also considers a range of external factors, such as incidences of specific types of repair jobs, volume of reports and times that reports are logged, to predict when repairs are likely to be required.

Once RepairSense identifies potential repair issues, it flags issues to maintenance staff, allowing them to intervene proactively and prevent further issues from developing that may eventually require repeat visits by operatives. The insight generated can cover everything from recommendations on the best course of action to take, including whether to repair or replace components, right through to which contractors to use.

RepairSense also empowers operatives by utilising higher skill levels, which improves job satisfaction and employee retention. This is because the tool enables them to focus on more complex and challenging repair tasks, rather than dealing with routine and mundane issues.

What Can It Do For My Organisation?

RepairSense offers a range of benefits for social housing providers, including:

Repeat repairs reduced by more than 60% due to intervention

RepairSense helps housing providers reduce repeat repairs significantly by proactively addressing potential repair issues. This means that the provider can resolve issues on the first visit, reducing the need for multiple visits and improving tenant satisfaction.

Addresses issues before they escalate

RepairSense enables housing providers to identify potential repair issues before they escalate, preventing further damage and reducing the overall cost of repairs. Given the current cost of living crisis and ever-increasing inflation pushing up the price of materials etc, any cost savings that can be made are a boon to social landlords operating with already stretched resources.

Empowers operatives & improves job satisfaction and employee retention

RepairSense enables operatives to focus on more complex and challenging repair tasks, which improves job satisfaction and employee retention. By harnessing the power of the RepairSense platform, the maintenance arm of a social housing provider can eschew the sending of frontline staff to tackle the same repairs job that is likely to have been actioned only recently but requires a further visit as the fix offered at the time was not the right one. In arming maintenance colleagues with extensive, relevant information about a job, they’re able to properly asses what is required and deliver a better quality fix that lasts.

Increases capacity and reduces costs

RepairSense helps housing providers increase their capacity by reducing the number of routine and mundane repair tasks. In fact, RepairSense has been known to reduce the number of jobs by 8-9%, freeing up resources that can be used to focus on more complex and challenging repair tasks.

Provides independent insight and assurance of customer experience

RepairSense provides housing providers with focused insight into the repair process, enabling the organisation to shape its services in response to their customers’ needs. The upshot of this is a speedier, more efficient repairs offering that focuses on the sustainability of fix, resulting in higher tenant satisfaction levels (something that it is imperative for social landlords to deliver on given the new Tenant Satisfaction Measures recently introduced).

Reduces risk of reputational damage, maladministration findings, and disrepair claims

RepairSense helps housing providers reduce the risk of reputational damage, maladministration findings, and disrepair claims. By addressing potential repair issues proactively, social landlords can effectively ‘nip in the bud’ any issues that threaten to snowball into something much bigger and cause undue stress any worry to tenants and repairs personnel alike.

Hopefully that has provided a bit of further insight as to the fundamentals of the RepairSense platform and how it helps (and continues to help!) social housing providers best assign valuable resources to deliver an efficient and equitable repairs service to their tenants. If you’d like to learn more about how RepairSense can help your organisation, hit us up via our contact us page.

Dean Quinn