Manningham Housing Association Reduces Arrears by 30% with Mobysoft RentSense Platform
Manningham Housing Association (MHA) has exceeded its year-end arrears target, reducing arrears to just 3.1% – well below its 5% target – thanks to the powerful automation and predictive capabilities of Mobysoft’s RentSense platform. The housing provider’s proactive approach to income collection has delivered impressive results, with over 6% of tenants successfully moved out of arrears over the past year.
RentSense has played a pivotal role in transforming how the housing association manages its income collection processes. By automating key tasks and providing actionable analytics, the platform has enabled MHA to take early intervention steps, resulting in significantly reduced officer caseloads and higher morale across the team. With RentSense, the team now actions 100% of cases on a weekly basis, ensuring that no tenant is overlooked and that each case receives timely and compassionate attention.
Nicola Wilson-Sanders, Mobysoft Regional Director for the North of England, commented: “The results that MHA has achieved through RentSense are outstanding. Not only have they exceeded their arrears reduction target by a significant margin, but the platform has also helped to significantly reduce officer workloads while driving better engagement with tenants. These are remarkable outcomes in an incredibly challenging environment, and they underscore the real-world impact of AI-driven technology in social housing.”
By streamlining income collection, RentSense has allowed MHA to engage tenants earlier and more effectively, improving tenant satisfaction and fostering better relationships between officers and residents. The ability to forecast arrears and take targeted action has allowed income officers to focus on providing tailored support to tenants at risk of falling into arrears, while automating routine tasks and reporting to improve efficiency.
Mansha Khan, Income Team Leader at MHA, said, “RentSense has made a huge difference to our team’s productivity and effectiveness. The platform’s automation and predictive features have enabled us to act early, supporting tenants before arrears spiral out of control.
“Thanks to the accurate prompts from RentSense, we’re able to immediately contact tenants via the platform’s automation functionality —and we’ve found that in 94% of cases, tenants respond. That level of engagement really shows it works.
Mansha Khan, Income Team Leader at MHA
“RentSense has also helped reduce the caseloads for our income officers, boosting morale and enabling us to focus on delivering better, more personalised service to tenants.”
With 88 tenants successfully moving out of arrears and a substantial reduction in officer workloads, RentSense has helped MHA meet the challenges posed by the ongoing cost-of-living crisis. By combining compassionate support with data-driven insights, MHA has proven that a modern, tech-enabled approach to income collection can lead to tangible results for both tenants and staff.
To discover more about how RentSense helped MHA transform its arrears approach, read the full case study.