Meeting New TSM Standards: Uncovering Risks to Repairs & Maintenance Service Delivery
Repairs Report
Each year social landlords spend around £6.8bn on repairs and maintenance striving to offer their customers an effective, efficient and quality service.
However, this report uncovers that 17% of those repairs and spend, are not required and are fixes to previous jobs.
It assesses if organisations focus on KPIs around quality and sustainability, rather than speed, would the sector deliver a better repairs service for their tenants?
