You Get What You Measure – Re-evaluating Frontline Repairs KPIs
Webinar: 6th February 2024, 10:00 – 10:30
Do your KPIs and how you measure them reflect your customers’ perspective of your service.
How rigorous and effective are your KPIs for trade colleagues’ performance? Could repairs managers be using different measurements and risk likelihood indicators to help them mentor, manage, and improve their colleagues’ output?
In this webinar Mobysoft shares insight on what other metrics repairs managers are using, and explores how by focusing and sharing these with their staff has given rise to a measurable impact on the quality of work.
