Enhancing Tenant Satisfaction Through Effective Repairs Management

Webinar: Tues 25 February 2025, 11:00am-11:30am

With the introduction of the Tenant Satisfaction Measures (TSM) and the Consumer Standards under the Social Housing Regulation Act, social landlords are now under increased scrutiny to deliver high-quality, tenant-focused services. These measures aim to make landlords’ performance more transparent and empower tenants to hold them accountable.

In this webinar, Mobysoft will explore the critical role of effective repairs services in boosting tenant satisfaction, a key metric under the TSM framework. The session will delve into:

– Root Causes of Low Satisfaction: Analysing dissatisfaction trends related to repairs and maintenance
– Sustainability and Efficiency: Practical strategies for prioritising repairs, reducing repeat visits, and embracing sustainability in service delivery
– Sector Best Practices: Highlighting initiatives such as the NHF’s “Making Every Contact Count,” showcasing how landlords are leveraging every tenant interaction to build trust and engagement

Join us to uncover actionable insights and innovative approaches that are helping landlords meet new regulatory expectations while improving outcomes for tenants.