Beyond the Callout: How AI-Powered Repairs Intelligence Reduces Demand and Improves Service
For many social housing providers, repair demand is increasing, putting pressure on budgets, resources, and frontline teams. The traditional reactive approach – waiting for issues to be reported before taking action – often leads to inefficiencies, rising costs, and frustrated tenants. Worse still, repeat issues can go undetected, leading to avoidable callouts and unnecessary repairs.
To address these challenges, housing providers must shift to a proactive repair management solution – one that focuses on preventing issues rather than constantly firefighting them. This is where Mobysoft’s RepairSense is making a real impact.
How AI is Transforming Repairs in Social Housing
Mobysoft’s RepairSense is an AI-powered repairs intelligence platform that enables social housing providers to predict and prevent repair issues before they escalate. By analysing over 7 million past repairs, the platform uses machine learning to identify repeat issues, spot trends, and highlight properties at risk of ongoing repair problems.
Rather than simply responding to individual repair requests, RepairSense helps organisations shape service delivery towards tenant needs, ensuring that repairs are high quality, sustainable, and cost-effective.
Zoe La Brow, Customer Success Manager (Repairs) at Mobysoft, suggests a proactive approach is essential for housing providers looking to comply with increasing regulations, such as Awaab’s Law and the Tenant Satisfaction Measures (TSMs):“With the introduction of Awaab’s Law and TSMs, housing providers are under increasing scrutiny to demonstrate how they manage repairs efficiently and deliver a high standard of service. Moving towards a proactive model not only ensures compliance but also improves tenant satisfaction and reduces complaints.”
Reducing Repairs Demand with Actionable Insights
One of the biggest benefits of RepairSense is its ability to reduce avoidable repairs. Analysis of housing repairs data has shown that up to 35% of repair visits are unnecessary, often due to misdiagnosed issues or poor-quality repairs leading to repeat callouts. RepairSense enables housing providers to identify these patterns and take action.
Through real-time data analysis and intuitive dashboards, repairs managers can:
- Identify properties that generate high levels of repeat repairs.
- Monitor contractor performance to ensure repairs are completed to a high standard the first time.
- Forecast demand and allocate resources more effectively.
- Reduce tenant complaints by addressing underlying issues before they escalate.
Seamless Integration with Existing Repairs Systems
A key concern for many housing providers when adopting new technology is integration with legacy systems and existing data streams. However, RepairSense has been designed to integrate seamlessly, ensuring that the right information is surfaced at the right time.
According to Kevin Romani-Brady, Solutions Architect at Mobysoft: “One of the biggest advantages of RepairSense is how easily it integrates with existing property management solutions and legacy systems. From a technical standpoint, deployment is largely straightforward and stress-free. The platform works with the data providers already have, meaning there’s no need for costly or disruptive system overhauls. It simply enhances existing processes by providing intelligent insights that allow repairs managers to make better, data-driven decisions.”
By working with the systems already in place, RepairSense allows housing providers to focus on improving service delivery rather than worrying about technological barriers.
A Proactive Approach to Compliance and Tenant Satisfaction
With regulatory pressures increasing, housing providers must demonstrate that they are taking proactive steps to manage repairs efficiently and ensure tenant safety. Waiting for complaints or enforcement action is no longer an option.
By leveraging AI-driven repairs intelligence, providers can:
- Reduce complaints—customers with repeat issues are six times more likely to complain.
- Minimise the risk of disrepair claims by addressing persistent repair issues early.
- Ensure compliance with Awaab’s Law and the TSMs by demonstrating a proactive approach to repairs management.
“Tenant expectations are higher than ever, and rightly so.” says As Zoe La Brow. “Housing providers must be able to prove they are actively identifying and resolving repairs issues before they become a problem. A proactive approach isn’t just about efficiency – it’s about ensuring tenants live in safe, well-maintained homes.”
Move Beyond the Callout – Adopt Proactive Repairs Intelligence Today
The shift from reactive to proactive repairs in social housing is no longer a ‘nice to have’ – it’s essential for housing providers looking to improve efficiency, reduce costs, and meet regulatory requirements. Mobysoft’s RepairSense is leading the way, helping providers reduce repair demand, enhance service quality, and build a repairs culture that puts tenants first.
To find out how RepairSense can help your organisation move to a proactive repairs model, watch the video below and then head over to the RepairSense microsite today to book a demo.
