Repairs Manager’s view
RepairSense provides insight that helps drive transformation so that the focus is on quality and sustainability rather than speedy repairs. As well as helping managers drive change, it provides clear actionable insight that empowers operatives, and the dashboard gives managers detailed information about performance across the team, areas and individuals. It also helps highlight training needs and excellent performance that can be celebrated within the team.
Housing Director’s view
Thiose directors ultimately responsible for the repairs service will be focused on ensuring assurance to the board, business and tenants that their repair service delivers high-quality repairs whilst ensuring tenants are listened to, and that their customers’ voice helps shape the repairs service.
RepairSense helps provide a consistent service to tenants, as it ensures providers focus on quality and sustainability of fix, moving away from the historical regulatory focus of response and completion times. RepairSense’s intelligence is able to uncover those complex hidden repeat repair cases that other systems struggle to identify, helping to mitigate against the risk of chronic repeat issues.
Operative’s view
Operative’s often face multiple pressures of completing a timely repair so they can go to their next job, whilst wanting to their best for each tenant.
RepairSense arms operatives with the information they need, at the right time, so they can focus on resolving the repair issue for the tenant and preventing the problem from re-surfacing. RepairSense helps empower operatives to look for that sustainable fix.
IT Director’s view
The IT function lies at the heart of efforts to improve automation, data quality and the gathering of insights that underpin better business-decision making. Above all, as organisations embrace a digital-first approach to all activities, it falls to the IT function to offer practical help and advice. RepairSense helps the IT function to deliver against all of the above.
Finance Director’s view
As a Finance Director, you’ll naturally be focused on the major financial metrics that signal the health of your organisation. You’ll have your eye on external stakeholders, such as regulators, banks and credit agencies. In an era where efficient services are paramount, RepairSense empowers social landlords with invaluable data-driven insights., driving efficiencies within repairs services and ultimately, providing assurance to the board and regulators. Once up and running, RepairSense offers Finance Directors a clear return on their investment and contributes to the overall financial health of any social housing operation.
Tenant’s view
Tenants want their voice to be heard and complaints recognised. RepairSense helps ensure troublesome repeat repairs issues are identified and resolved with quality and sustainable resolutions, reducing unnecessary stress and worry for the tenant and enhancing overall tenant satisfaction.
HR Director’s view
Retaining and recruiting staff is increasingly becoming an challenge within the social housing sector. As such, it’s important organisations can demonstrate how they can they meet training needs, upskill staff, foster career progression and help ensure job satisfaction.
RepairSense helps transform working culture that focuses on quality of work and sustainability of repair, which in turn empowers front line operatives and increases job satisfaction as they can see the difference they are making.
Board’s perspective
Being ultimately responsible for the governance and viability of housing associations, boards need assurance that the right culture, processes, and systems are in place to improve these key metrics, as organisations focus on V1 & G1 ratings.
RepairSense helps provide assurance that high risk repair outliers that often result in poor customer experience and reputational risk, are being systematically and accurately flagged to trade colleagues for action on a real time basis. The platform also helps drive tenant engagement by enabling customers’ voices to be heard when shaping the repairs service.
