A short conversation with Vale of Aylesbury Housing Trust’s (the Trust) Income Manager, Liz Stockton about how they have used and benefited from RentSense.
What was the reasoning for investing in RentSense?
We were working inefficiently, and it was not the best use of the officers’ time. When we go full-service we know that arrears will increase, and last year they had plateaued. To work efficiently and combat the threat of rising arrears (through UC) we had to do something different, and that was why we started looking at RentSense.
Early intervention was key for the Trust too, why was that?
By working on cases when arrears are at their minimum means we can try and help keep the tenants out of debt, and take a more supportive role. Being proactive minimises the levels of debt, rather than focusing on them when arrears are out of control