The modern repairs operation: Raven Housing Trust’s transformation in practice

Tuesday 6 October, 11.00 to 12.00 – Webinar

Repairs teams across the sector are under pressure to do more with less, while meeting increasing expectations around compliance, efficiency and tenant satisfaction.

Following their digital transformation project which provided the systems finished, Raven then spent two years working on people & processes as part of Repairs Service Redesign (RSD). The aim was simple: build a more consistent, effective repairs service that worked better for colleagues and customers alike.

In this session, Mike Ryan from Raven Housing Trust shares what that looked like in practice, including how the team reduced work in progress, tackled no-access cases, improved the management of escalations, and embedded lasting operational improvements.

Hosted by Mobysoft, this webinar will provide practical ideas and lessons for housing providers looking to strengthen their repairs service through straightforward changes to the way they work.Add session description