Income Officer Networking & Best Practice Event

IN PERSON
Date & Location:
– Thursday 20th November at Wigan Town Hall, Wigan Town Hall, Library Street, Wigan, WN1 1YN

– Monday 24th November at Rotherham Town Hall, The Crofts, Moorgate St, Rotherham S60 2TH

 
Join fellow Income Officers for an engaging and practical event designed to strengthen your skills, keep you informed, and connect you with peers across the sector. This half-day session will focus on supporting tenants, maximising income collection, and adapting to the evolving welfare landscape.
 
You’ll receive the latest welfare reform updates, including policy changes, benefit adjustments, and their impact on rent collection and arrears management. Our expert speakers will share insights on emerging challenges, practical solutions, and tools to help you deliver the best outcomes for tenants and organisations alike.
 
The event will also showcase best practice case studies from across the housing sector, highlighting innovative approaches to engagement, early intervention, and sustaining tenancies. Learn what works, avoid common pitfalls, and take away proven strategies you can apply immediately.
 
A dedicated roadmap session will outline upcoming developments and how this will benefit you.
 
Networking opportunities throughout the event will allow you to connect with fellow professionals, share experiences, and build lasting relationships to support your role going forward.
 
Key Benefits:
Stay ahead with the latest welfare reform and policy updates
Learn practical, proven approaches to maximise income collection
Gain insights from sector-leading case studies and success stories
Understand upcoming roadmap developments to plan ahead
Network with like-minded professionals and share best practice
 
Whether you’re new to the role or an experienced Income Officer, this event is your opportunity to refresh your knowledge, exchange ideas, and leave with practical tools to support your day-to-day work.