Maximising case completion with efficient approaches to key rules

Wednesday 4 November – 9.30 to 12.30 – Webinar

Join Income Maximisation Directors Liza Crowther and Mark Walker for a unique, first-of-its-kind training session designed specifically for officers working at the front line of rent collection. Over the years, RentSense® rulesets have continued to evolve in response to customer feedback and operational demands. Yet several core rules have remained consistently influential in shaping caseloads, officer workload, and arrears outcomes.

In this focused training webinar, Liza and Mark will break down the most common and currently trending rules, offering practical guidance and deeper insight into how officers can tackle these cases more effectively and efficiently.

Unlike previous training, which has taken a broad, all-encompassing view of collection activity, this session drills into the rules themselves — helping officers understand what drives them, why they matter, and how to apply the right approaches to improve resolutions, increase collections, and reduce debt.

This webinar will be valuable for:
• Income Officers
• Housing Officers with an income responsibility
• Anyone with an operational role in rent collection