Hot Topic: Flying Forward with Former Tenant Collections

Thursday 11 June 10.00 – 12.00 – Webinar

Join us for our latest Innovation and Collaboration Hub, where income management experts come together to discuss the issues shaping the sector right now. These sessions provide a space for open, practical conversation and shared learning, giving you direct access to the latest thinking and real-world experience from across the housing landscape.

This Former Tenant Arrears hub offers the very best in:
 
– Best practice FTA collection techniques
– Understanding the importance of early contact
– Where to focus when segmenting cases to drive effectiveness
– Focusing on “new” former tenants – as the perfect sweet spot window
– Why speed and prioritisation matters
 
This session is ideal for officers, team leaders, and managers who currently have responsibility for collecting former tenant arrears debt.