Getting Arrangements Right — Practical Strategies for Sustainable Rent Recovery

Tuesday 18 November – 11.00 – 12.00 – Webinar

For many social landlords, a significant portion of rent arrears sits within arrangements — but how sustainable are they, and what can be done to improve their success rates?

In this practical session, Mobysoft’s income experts explore how housing providers can strengthen their approach to setting, managing, and sustaining repayment arrangements that work for both tenants and organisations.

Join us as we discuss:
• How to increase sustainable arrangements by focusing on affordability, realism, and proactive monitoring
• Using RentSense® tools to identify broken or at-risk arrangements and optimise repayment amounts
• The value of tenant collaboration in building trust, accountability, and long-term payment success
• Negotiation tips to secure agreements that are fair, achievable, and easier to maintain
• Why strong fact-finding matters — understanding the tenant’s situation is key to creating arrangements that last

Attendees will leave with actionable insights and proven techniques to enhance arrears performance, reduce caseloads, and support tenants more effectively.

This session will be particularly useful for:
– Income Officers / Housing Officers
– Income Team Leads / Managers