Automating Arrears Prevention: Lessons from Together Housing’s £1.9M Credit Boost

Wednesday 15 October 2025 11.00 – 11.30 – Webinar

With rising pressures from Universal Credit migration and increasing rent collection challenges, housing providers are turning to AI and automation to proactively support tenants and protect income.

In this webinar, Together Housing will share how their use of Automated Arrears Prevention (AAP) has transformed arrears management, driving a £1.9M increase in tenant credit balances in the last financial year – achieved entirely through AI-triggered SMS communications, with no officer intervention required.

Discover how AAP helps:
– Identify tenants at risk of falling into arrears before it happens
– Support UC migration by helping tenants build up credit ahead of their switch
– Lighten workloads for officers while improving overall performance

Join us to see how Together Housing is using AI to increase efficiency, mitigate financial risk, and improve tenant outcomes at scale.