Automated Worktray Manager
Effortlessly maximise the productivity and the value of your resources with automated contact and actions for specific current tenant arrears cases.
Efficient income management
Our Automated Worktray Manager (AWM) module, part of our income management solution, RentSense, helps social housing providers deliver a vastly reduced caseload for income officers.
An AI-powered, intelligent rules engine
Automated Worktray Manager uses an intelligent rules engine, powered by AI, that actions, escalates, and de-escalates cases in line with the individual process requirements of your organisation.
Manage your income officers’ individual caseloads and resource attribution with greater agility and precision.
Substantially reduce workloads, increase team efficiencies
With Automated Worktray Manager you can typically automate between one and three arrears cases, with no officer intervention required.
Automating contact and action for specific current tenant arrears cases helps free up the amount of time most skilled officers spend across their caseload portfolios. This allows them to handle more complex arrears cases and deliver better tenant outcomes faster.
Deliver tailored outcomes for tenants
Automated Worktray Manager allows provision for insights to be tailored to users’ preferences and income officers to personalise important messages and customer communications.
By delivering personalised messages to tenants across a fully automated omni-channel platform, Automated Worktray Manager ensures tenants are contacted via the channel that best suits them, resulting in better outcomes and greater digital engagement.
