WEBINAR

Free to attend

Date

Thursday 19 November

TIME

10.00 to 12.00

FORMAT

Virtual

Join us for our latest Innovation and Collaboration Hub, where income management experts come together to discuss the issues shaping the sector right now. These sessions provide a space for open, practical conversation and shared learning, giving you direct access to the latest thinking and real-world experience from across the housing landscape.

Our hubs offer the very best in:
• Round-table discussion — hear from sector specialists and join the conversation
• New thinking and design — explore emerging approaches and practical innovations
• Regional hot topics — understand what’s happening in your area and across the UK
• Best-in-class practice — learn how peers are tackling today’s biggest challenges
• Open forums — raise questions, share insight, and collaborate with colleagues

Led by you, for you, this is the ideal space to stay connected with what’s happening right now and to contribute to the sector’s ongoing improvement.

PRESENTED BY

Logo of Lambeth with stylized blue waves above the word "Lambeth" in blue text, reminiscent of Milton Keynes Council’s coherence. ©Mobysoft

Speakers from Lambeth Council and Bridge Housing Solutions, hosted by Mobysoft

Let’s get you registered.

This event requires registration.

Practical ideas and honest conversation you can take back to your team.

What's in it for you and your team

01

Get practical answers to today’s biggest income challenges
Hear how income management peers across the UK are tackling the issues shaping the sector right now, and take away approaches you can use straight away.

02

Stay ahead of what’s changing in your region and beyond

Cases arrive ranked, with the reason and the next action attached. Every officer works the same proven way, whoever is on shift.

03

Shape the conversation, not just listen to it
Through round-table discussion and open forums, you can bring your own questions, share what’s working for your team, and build connections with colleagues who face the same pressures.

Speakers

Who you’ll hear from

Valerie Busari
TA Revenue and Charges Manager
London Borough of Lambeth
Jess Page
Strategic Director
Bridge Housing Solutions
Logo of Lambeth with stylized blue waves above the word "Lambeth" in blue text, reminiscent of Milton Keynes Council’s coherence. ©Mobysoft
Mark Walker
Income Maximisation Director
Mobysoft
Logo of Lambeth with stylized blue waves above the word "Lambeth" in blue text, reminiscent of Milton Keynes Council’s coherence. ©Mobysoft
RUN OF SHOW

Two hours

Sessions run to time. The last fifteen minutes are yours — bring the arrears problem you are stuck on.

Built on 7+ million repair cases

10:00
Welcome and introductions

introductions Mark Walker, Income Maximisation Director at Mobysoft, opens the hub and sets the scene: temporary accommodation is meant to be a stopgap, but too often it becomes the long term.

10:10
Driving down TA arrears

Lambeth Council share how they revamped their service to bring TA arrears down and build healthier tenancies.

10:45
A route to permanent homes

Jess Page from Bridge Housing Solutions explains how Bridge works with local authorities, housing associations and charities to secure permanent, affordable social housing for homeless families.

11:20
Round-table and open forum

Bring your questions, share what's happening in your area, and hear how peers are tackling the same challenges. We close at 12:00.

Can't make Thursday

Register anyway. Everyone on the list gets the recording and the slides the following morning.