The sector's strongest support team. Included as standard.
Every Mobysoft product comes wrapped in a team no one else in social housing can offer: Income Maximisation Directors and Customer Success managers who've led the services you run, plus named account and Customer Success people measured on your outcomes. Your teams deliver for tenants. Ours make sure nothing slows them down.
Built on over 7+ million repair cases
WHO'S IN YOUR CORNER
Four roles. One shared target: your performance.
Software points the way, but it's people who transform teams. From day one, four kinds of Mobysoft people wrap around your organisation to make sure the insight becomes results.
Getting you live
Professional Services
Project managers and solution architects who run your implementation end to end: configuring the platform to your policies and patches, connecting it to your housing management system, and getting your teams trained and live.
Income expertise
Income Maximisation Directors
Former heads of income who've managed the teams you run. They review your income processes and governance, build performance frameworks and OKRs, coach your officers and managers, and help you with best practice from the sector's largest income cohort.
One point of contact
Account Management
A named account director who knows your organisation, your systems, and your goals. From board-level priorities to what's changing in your housing management system. One person owning the relationship, end to end, for as long as we work together.
Measured on your outcomes
Customer Success
Your Customer Success Manager tracks adoption, workload completion, and results, flagging potential risks before they become problems and supporting you with tenancy sustainment.
THE PROGRAMME
Seminars, masterclasses, benchmarking. All year, included.
Your IMD brings a year-round programme with them: seminars, masterclasses and benchmarking, in person and online. More often than not it’s other housing providers at the front of the room, not us.
Leadership in Income seminars
Strategy, team performance, and the leap from manager to director.
Ruleset masterclasses
Deep dives into the rules shaping collections — and what's shipping next.
Sector benchmarking
Published annually: where you stand, and where the sector's heading.
Roadmap sessions
Customers decide what gets built next, across RentSense and RepairSense.
How it works
Wrap around the partnership from day one.
Support isn't a phase that ends at go-live. The people change emphasis as your partnership matures, but they never step away.
1
WEEKS 0-8
Understand & design
Solution architects and qualified project managers map how your organisation works, then configure the platform around your policies, patches, and goals.
Professional services · Account Director
2
Go-live
Embed & train
Rules and recommendations are reviewed and tested with your teams before launch, with on-site support and training so the transition lands smoothly.
Professional services · CSM · IMD
3
Months 3–12
Review & optimise
Regular performance reviews track adoption and outcomes against your objectives. Rulesets are tuned, workloads rebalanced, and quick wins banked.
CSM · IMD
4
Ongoing
Grow & benchmark
Strategic reviews with your leadership, sector benchmarking, and consultancy projects, from arrears-reduction sprints to team restructures.
Account Director · IMD
“The team have really excelled and been really well supported.”
Karen Donachie Corporate Debt Manager, Dundee City Council