Fairness and control are designed in, because in social housing, how you automate matters as much as what you automate.
How is debt split up: prioritise and ensure tenants don’t spiral in arrears.
Projected arrears strip out debt that’s already on its way.
Weekly patch scores turn performance conversations from anecdote into insight.
A supportive message while the rent is still being paid spares residents the stress and stigma of arrears, and keeps more people in their homes.
With a third of the caseload handled automatically, officers spend their day supporting residents in genuine difficulty, not sending reminders.
Stronger collection performance and a clear record of fair, early contact: the evidence boards and the regulator expect to see.
“Early Warning Agent has been brilliant because once implemented, you can almost forget it exists.”
Jackie Tagg Income Manager, Together Housing