Recent analysis of 2024/25 ARC submissions shows that Scottish councils using Mobysoft’s RentSense platform are significantly outperforming non-users, delivering millions of pounds in additional rental income across the sector.
Across all Scottish councils using RentSense, the average income collection rate for 2024/25 reached 101.74%, compared with 99.97% among non-RentSense councils. If non-RentSense councils had achieved the same average performance, this would have equated to an additional £788,000 collected per council on average last year—vital income for Housing Revenue Accounts (HRAs) at a time of intense financial pressure.
The data also shows that the two top-performing Scottish councils for income collection were RentSense users, while three of the top five councils overall also used the platform, underlining the growing importance of specialist technology in driving transformative income performance.
RentSense is the leading income collection, arrears reduction and tenancy sustainment product in social housing. The platform uses artificial intelligence and behavioural data to predict which tenants are most at risk of falling into arrears, enabling income teams to prioritise caseloads effectively and free up capacity to support tenants most at risk today or in the near future.
The findings come at a time when financial resilience is under increasing strain. The Scottish Housing Regulator’s 2025/26–2029/30 financial projections report highlights growing pressures from housing maintenance and improvement costs, cost-of-living increases, pension fund deficits, and the need for HRAs to remain resilient in the face of continued global economic instability.
Commenting on the findings, Chris Magennis, Regional Director (Scotland) at Mobysoft, said: “What this data shows very clearly is that strong income performance isn’t about working harder – it’s about working smarter. RentSense helps councils identify which cases need attention, which don’t, and where intervention will genuinely change an outcome.
In an extremely tough economic climate, where HRA expenditure is rising faster than rental income, achieving and sustaining collection rates above 100% can be transformational in protecting Housing Revenue Accounts and ensuring that essential services, programmes and strategies can continue to benefit tenants.”
Magennis added: “The councils achieving these results are showing what’s possible when technology supports frontline teams with the right insight at the right time. It’s not just about improving headline figures – it’s about creating more stable income streams that can be reinvested into homes and services.”
