Lightning Reach and Mobysoft have announced a strategic partnership, bringing together early risk identification and proactive financial support to help housing providers reduce arrears and improve tenant outcomes.
More than 125 housing providers use Mobysoft’s RentSense, covering around 2 million tenancies, to identify tenants at risk of falling into arrears and prioritise early intervention. Lightning Reach provides a single digital front door to financial support, including grants, benefits, local welfare schemes and advice, already used by over 300,000 people, around half of whom are social housing tenants.
By combining these capabilities, housing providers can move earlier and more constructively when tenants begin to struggle. RentSense identifies payment-risk through data analytics and workflows, while Lightning Reach enables tenants to quickly access relevant support at the point it is most needed, before financial difficulties escalate.
This partnership helps income teams move beyond a binary “pay / can’t pay” approach, equipping them with a meaningful support offer when tenants can’t pay, not just an escalation pathway. Support can be surfaced at moments when tenants are already thinking about rent and bills, including through arrears workflows, communications and officer engagement, using proven digital channels to drive high engagement and measurable outcomes.
Ren Yi Hooi, CEO and Founder of Lightning Reach, said: “Housing providers are often the first to see when someone is starting to struggle financially, but they haven’t always had the tools to act early at scale. By partnering with Mobysoft, we’re turning early insight into early support, helping tenants access the help they’re entitled to before problems spiral into crisis.”
Gary Young, CEO of Mobysoft, added:“RentSense helps landlords identify which tenancies are most at risk, but insight alone isn’t enough. This partnership with Lightning Reach creates a clear and practical support pathway for tenants who can’t pay, strengthening outcomes for customers, tenants and communities while reinforcing the social value of our technology.”
The partnership also creates a scalable, repeatable model for embedding financial support into core housing workflows, generating new commercial opportunities while strengthening ESG and social value outcomes across the sector.
