Lambeth Council has successfully transformed its Temporary Accommodation (TA) arrears management approach through its strategic partnership with Mobysoft. By leveraging Mobysoft\’s AI-augmented RentSense platform, the council has driven significant improvements in income collection including a debt reduction of £181,000 and a year-to-date TA arrears collection rate of 95.46%.
In response to the increasing pressure on budgets due to the rising cost of TA, Lambeth Council sought a solution to improve its arrears management. The council faced substantial challenges, including a high volume of accounts managed by a small team of five officers who relied on manual spreadsheets. This process was time-consuming, inefficient, and led to a significant backlog of cases.
Belinda Lord, Revenue and Income Manager for Homeownership & Rents, Housing and Adult Social Care at Lambeth Council, shared her insights on the impact of RentSense: \”RentSense has been a game-changer for us. It allowed us to move from manual spreadsheets to an automated system, which has significantly reduced our workload and improved our efficiency. We achieved a year-to-date collection rate of 95.46% for TA residents and reduced our current debt by over £181,000. The platform has also enhanced tenant engagement, leading to an increase in customer satisfaction from 65% to 80%.\”
Lambeth Council\’s successful integration of RentSense into its daily management processes has resulted in improved rent collection rates, reduced arrears per household, and more effective tenant communication. The platform\’s automation capabilities have enabled the council to prioritise cases more effectively and ensure regular contact with tenants, contributing to a significant reduction in complaints and increased tenant satisfaction.
Paul Evans, CEO of Mobysoft, expressed his enthusiasm for the partnership\’s success: \”We are thrilled to see the positive impact that RentSense has had for Lambeth and its tenants.
“Our goal is to provide our customers with innovative solutions that streamline processes and enhance tenant engagement. Lambeth\’s success is a testament to the power of RentSense in transforming TA arrears management.\”
Looking ahead, Lambeth Council plans to continue leveraging RentSense to address ongoing challenges in TA management. The council aims to further automate processes, integrate additional data from benefits and social services systems, and implement more targeted campaigns and support for tenants. To discover more about how RentSense helped Lambeth Council transform its TA arrears approach, read the full case study.
