Rent collection Reduce arrears, sustain tenancies Repairs service improvementCut waste, satisfy tenants Hazard complianceMeet standards, protect tenants Intelligent automationCut admin, free up teams

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Ipswich Council Go Live with RentSense

David Ajibade

January 10, 2022

Ipswich Borough Council have gone live with RentSense to help them support tenants as they recover from the effects of the pandemic and to help protect the council’s Housing Revenue Account (HRA).

\”Ipswich Borough Council relies upon its rental income stream to fund all council house activity including management, maintenance and improvement of its council homes,” commented Emma Cook, Tenancy Services Operations Manager at Ipswich Borough Council.

The council were keen to invest in technology that would help them help them offer timely support to tenants such as intervening at the first stages of debt to minimise their customers arrears.

The reason we invested in RentSense was to improve rent collection. We wanted an efficient and effective way of working and to be able to earlier identify tenants that need support and intervention,”
Emma Cook, Tenancy Services Operations Manager at Ipswich Borough Council

“We are looking forward to working with and supporting Ipswich Borough Council. Their income team is high performing and RentSense will enable their officers to deliver the services and support many tenants rely on.” stated Paul Evans, Chief Commercial Director at Mobysoft

Mobysoft is a UK software company working with over 150 social landlords, built on more than twenty years of understanding how housing teams work.

Our products turn the data landlords already hold into a clear next action rather than just insight. RentSense does this for income, giving officers a prioritised list of which accounts to contact, when and why, with automation handling the cases that never needed an officer. RepairSense does it for repairs, hazards, resident vulnerability, component condition and property access, bringing everything about a home together so teams can see which ones need someone this week, and why.