Burnley-based social landlord Calico Homes has significantly reduced rent arrears and improved income collection efficiency by implementing Mobysoft’s RentSense platform. Since deploying the AI-driven solution, Calico Homes has seen arrears drop to just 2.42, surpassing its target of 3%, while Former Tenant Arrears (FTA) have fallen to 1.88 against a target of 3%.
Facing increasing financial hardship amongst its customers, Calico Homes recognised the need for a proactive and data-driven approach to rent collection. RentSense has transformed the organisation’s income management processes by providing real-time, accurate insights that allow income officers to focus on tenants who need the most support. This shift has reduced weekly caseloads from 1,200 to 870, streamlining operations and freeing up officer time to engage more effectively with customers.
“The data insight from RentSense has been incredible. Where a single report previously took one and a half days to generate, it now takes just 10 minutes. The ability to proactively identify tenants at risk has been transformational, and we’re seeing tangible results in both arrears reduction and tenancy sustainment.”
Hayley Crook, Head of Income, Calico Homes
Beyond arrears management, Calico Homes has leveraged RentSense’s Assisted Automation solution to enhance engagement with tenants. Since implementation, the organisation has conducted 35 campaigns and made 9,445 tenant contacts, with targeted messaging leading to an average arrears reduction of £315 for 10% of engaged customers.
Paul Evans, CEO of Mobysoft, praised Calico Homes for its remarkable success: “Calico Homes has embraced technology to drive efficiency and improve outcomes for tenants. Their results demonstrate the power of RentSense in enabling social housing providers to work smarter, reduce arrears, and, most importantly, provide better support for residents. We are delighted to see such a positive impact.”
By integrating RentSense into its operations, Calico Homes has not only strengthened financial performance but also enhanced its ability to sustain tenancies and support vulnerable customers. The organisation’s proactive approach serves as a model for housing providers seeking to improve rent collection processes while delivering a more personalised and effective service to its customers.
To discover more about how RentSense helped Calico Homes transform its arrears approach, read the full case study.
