The ‘Silent Cases’: How Data Can Help Organisations Spot Tenants Who Never Ask for Help
In today’s social housing landscape, providers are under increasing pressure to move beyond simply responding to issues. With rising arrears, tighter compliance expectations and greater scrutiny around tenant wellbeing, the focus is shifting towards earlier and more proactive intervention. One of the biggest challenges lies in identifying what is not immediately visible. Some of the […]
Are You Ready for WHQS Element 1c? A Quick Compliance Reality Check for Welsh Landlords
From April 2026, WHQS Element 1c compliance will introduce new expectations around how Welsh social landlords identify, assess, and respond to housing hazards. These changes place greater emphasis on how quickly issues are handled, how consistently decisions are made, and how clearly actions are recorded. For many organisations, the difficulty will not be understanding the […]
The True Cost of Awaab’s Law Non-Compliance: Legal Risk, Reputational Damage, and Unplanned Spend
When Awaab Ishak died in December 2020 following prolonged exposure to mould in his home, the tragedy cut through the sector. It was not framed as a technical compliance failure or a performance issue. It was a human failure. The legislative response, now known as Awaab’s Law, sits within the wider reforms of the UK […]
Global Accounts 2025: What Rising Repairs Spend Means for Risk, Compliance, and Board Oversight
The Regulator of Social Housing’s Awaab’s Law are all converging on repairs services at once. While investment in existing homes is both necessary and welcome, it inevitably raises the stakes. Every additional pound committed to repairs heightens the importance of understanding where risk sits, how demand is evolving, and whether organisations are intervening early enough […]
Mobysoft Wrapped: 2025 in Customer Case Studies
This year was one that tested social housing providers on every front, from rising costs and regulatory pressure, to increasing tenant expectations and constrained resources. In response, income teams and repairs operations were forced to rely on sharper insight, smarter decisions and technology that could stand up to real-world complexity. Mobysoft Wrapped: 2025 in Customer […]
Smart Segmentation: Prioritising Tenant Support with AI-Driven Income & Repair Insights
In today’s climate, registered providers face numerous challenges spanning effectively and efficiently managing homes to collecting rent. The biggest challenge however is often deciding where to focus first. Landlords are responsible for thousands of tenants, complex repairs pipelines, rising maintenance costs, and increasing regulatory demands. With resources stretched and expectations growing, success increasingly depends on […]
Beyond the Dashboard: Lessons in Turning Insight into Action
For many social landlords, data is something to report on rather than act on. Dashboards are often cluttered, definitions unclear, and the connection between a figure on a screen and the life of a tenant can feel frustratingly abstract. But during Mobysoft’s mirrors findings from the Housemark 2024 ESG report, which stresses the importance of […]
Guard Rails, Not Handcuffs: Finding the Balance Between Data Governance and Innovation in Housing
In the world of social housing, where pressures around regulation, compliance and customer service never seem to ease, the idea of being able to innovate with data can feel like a pipe dream. Too often, the mere mention of experimentation triggers anxiety around data protection, legacy systems, or the weight of regulatory oversight. But it […]
Five Data-Driven Fixes to Help Housing Providers Overcome Repairs and Maintenance Challenges
The financial pressure on social landlords has never been greater. According to the Regulator of Social Housing’s 2024 Tenant Satisfaction Measures (TSMs) and the imminent rollout of RepairSense uses machine learning to surface insights from thousands of historical repairs records, enabling landlords to take action before small issues escalate into costly or hazardous disrepair. This […]
Lessons from RentSense Users on Tackling Arrears
As the latest Global Accounts Data highlights, housing providers are navigating a uniquely challenging landscape. Financial pressures are intensifying due to inflation, rising service demands, an ageing population, and a growing emphasis on regulatory compliance. With the landlords who’ve adopted RentSense have consistently outperformed their peers across three key areas: reducing current rent arrears, former […]