The ‘Silent Cases’: How Data Can Help Organisations Spot Tenants Who Never Ask for Help
In today’s social housing landscape, providers are under increasing pressure to move beyond simply responding to issues. With rising arrears, tighter compliance expectations and greater scrutiny around tenant wellbeing, the focus is shifting towards earlier and more proactive intervention. One of the biggest challenges lies in identifying what is not immediately visible. Some of the […]
Universal Credit Migration: 7 Practical Steps for Social Landlords to Get It Right
We explore what we expect to be the three main impacts UC mass migration will have on social housing providers and suggest how they could potentially be mitigated.
Mobysoft Wrapped: 2025 in Customer Case Studies
This year was one that tested social housing providers on every front, from rising costs and regulatory pressure, to increasing tenant expectations and constrained resources. In response, income teams and repairs operations were forced to rely on sharper insight, smarter decisions and technology that could stand up to real-world complexity. Mobysoft Wrapped: 2025 in Customer […]
Five Top Tips for Setting Sustainable Repayment Arrangements with Tenants
Setting repayment arrangements that tenants can reliably maintain is as much an art as a science. Done well, such agreements protect income flows, reduce enforcement costs, and help sustain tenancies rather than undermine them. Below are five top tips, anchored in UK social housing best practice, to help you get more sustainable repayment arrangements in […]
Effective Arrangements in Social Housing: Why Getting Them Right Makes a Difference
Social landlords know that a large proportion of rent debt sits in repayment arrangements. An arrangement, whether formal or informal, is a negotiated agreement between landlord and tenant about how arrears will be reduced over time. But setting them, managing them, and monitoring them well is not just administrative — it is a strategic lever […]
What the Government Spending Review 2025 Means for the Sector
When Chancellor Rachel Reeves unveiled the £39bn to the Affordable Homes Programme 2025 — a massive increase on previous commitments. This funding will be channelled through councils, developers, and housing associations with the aim of delivering 1.5 million new homes over the course of this parliament. While that target remains ambitious, it’s now underpinned by […]
Lessons from RentSense Users on Tackling Arrears
As the latest Global Accounts Data highlights, housing providers are navigating a uniquely challenging landscape. Financial pressures are intensifying due to inflation, rising service demands, an ageing population, and a growing emphasis on regulatory compliance. With the landlords who’ve adopted RentSense have consistently outperformed their peers across three key areas: reducing current rent arrears, former […]
RentSense Top Tips: Quick Wins to Maximise Income Collection
For social landlords, the challenge of maximising income collection for social housing has never been greater. Stretched budgets, increasing regulatory scrutiny, and rising tenant expectations – driven by Nick Beasley, Mark Walker. Below are their top tips – all designed to deliver quick wins that help maximise rent collection efficiency and improve financial outcomes for […]
Social Housing 2025: The Experts Predict What\’s Next
We asked a hand-picked selection of our in-house social housing experts (all of whom are steeped in experience and knowledge across various facets of the sector) to give us their predictions for the year ahead…
Housing 2024: Hot Topics You Won’t Be Able to Avoid
As the highly anticipated Housing 2024 conference approaches, the housing sector is buzzing with discussions and predictions about what the event will entail…