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Newham Council

RENTSENSE

LOCAL AUTHORITY

Turning the Tide on TA Arrears: Lessons from London Borough of Newham

By leveraging RentSense, the London Borough of Newham has delivered a major impact in one of the most challenging areas of housing — temporary accommodation. Over 12 months, the council reduced current TA arrears by £1.9 million, achieved a 101% rent collection rate, and is cutting account setup times from 45 minutes to just 6. With rising demand and limited resources, RentSense has helped the team work more efficiently, reach tenants earlier through targeted SMS, and stay ahead of growing financial pressures.

PDF · 4 pages · free

Highlights

101%

Collection rate on TA rent reached in April 2025

97.9%

Upper quartile TA collection rate in 2024/5 (vs 96% in London)

£1.9m

Former Tenant Arrears collection (increased from £81k)

Inside the full case study

What you’re reading here is the summary. The full document covers the detail.

01

The challenge

Where the repair team was before, and what was driving the 7% rise.

02

What changed

Leadership, process and system use, described step by step.

03

The results in full

Every figure behind the headline numbers, with the timeline.

04

In their words

Quotes from the team who ran the change.

FULL CASE STUDY PDF

See How Mobysoft Platforms Deliver Real Results

Want to know how the Newham Council improved arrears performance, streamlined operations, and supported frontline teams in one of housing’s most complex areas?

Fill out the form to discover how they achieved these results using Mobysoft’s RentSense platform — and see what’s possible for your organisation.

FORMAT

PDF, 4 pages

READ TIME

6 minutes

COST

Free

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