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Darlington Borough Council

RENTSENSE

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Early Action, Lasting Impact: Inside Darlington Borough Council’s Arrears Turnaround

By implementing RentSense, Darlington Borough Council has transformed arrears management — reducing arrears by £145,000, achieving a 91% caseload completion rate, and more than doubling former tenant arrears collections. In shifting to early intervention and smarter digital engagement, the team is supporting tenants sooner and improving outcomes across the board.

PDF · 4 pages · free

Highlights

£145k

Arrears reduction

91%

Caseload completion rate

£187k

Former Tenant Arrears collection (increased from £81k)

Inside the full case study

What you’re reading here is the summary. The full document covers the detail.

01

The challenge

Where the repair team was before, and what was driving the 7% rise.

02

What changed

Leadership, process and system use, described step by step.

03

The results in full

Every figure behind the headline numbers, with the timeline.

04

In their words

Quotes from the team who ran the change.

FULL CASE STUDY PDF

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Want to know how Darlington Borough Council cut costs, boosted performance, and improved tenant satisfaction — all while easing pressure on frontline teams?

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FORMAT

PDF, 4 pages

READ TIME

6 minutes

COST

Free

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