From Risk to Resilience: Using AI to Protect Rental Income

Thursday 6 November 11.00 – 11.30 – Webinar

The financial landscape for social housing providers continues to shift, with Universal Credit migration, welfare reform, and the ongoing cost-of-living pressures all creating new challenges for sustaining rental income. For many organisations, the pace and complexity of change are stretching traditional arrears management approaches to their limits.
 
In this webinar we will explore how AI can support providers in navigating these pressures. The session will highlight how data-driven insights enable earlier interventions, better use of stretched resources, and ultimately, improved outcomes for both organisations and tenants.
 
By sharing sector perspectives and practical examples, this webinar will help leaders consider how AI can play a role in building resilience, supporting staff, and safeguarding income streams in uncertain times.
 
You’ll discover how AI-powered tools are helping providers move from reactive arrears management to proactive income protection. By identifying risks earlier, guiding staff decisions, and optimising stretched resources, housing teams can protect revenue while also improving tenant engagement and wellbeing.
 
Key Themes:
 
– The evolving risks to rental income in 2025
– Why traditional approaches are no longer enough
– How AI enables earlier, smarter, and more targeted interventions
– Practical steps to strengthen income protection and build organisational resilience
 
This session is designed for housing leaders, finance teams, and income officers who want to understand the practical role AI can play in tackling today’s biggest income challenges — and in future-proofing their organisations for what comes next.