Effective Rent Call Handling for Customer Services Centres
WEBINAR | CUSTOMER ONLY
Date: Tuesday 6th June
Time: 2.00 – 3.30pm
Customer Service Centres are a key partner in supporting your cash collection and arrears reduction aims, given the right training. Here – we aim to deliver that training!
Join Income Maximisation Directors Nick Beasley and Mark Walker for training dedicated to successful rent handling calls for customer service centres.
This unique training is designed with the challenges and stresses of customer service centres in mind. We appreciate rents may represent one of several spinning plates, there may be competing KPI targets linked to call time. Or maybe, they are fantastic, well drilled, but would benefit from a refresher?
Customer service centres are hugely important in dealing with low level debt, providing pro-active support and minimising hand-offs to Income Teams, all of which benefit your cash collection and arrears targets. Getting this right frees up capacity for Income Teams to concentrate on those who require more intensive support and intervention. It also helps you develop future officers and rising stars for the future.
Nick and Mark have both worked in customer service centre environments; front facing and telephone based and appreciate the challenges they face. The first of its kind training from Mobysoft will help overcome the challenges and succeed in what is an ever increasingly difficult environment.
This will be useful for:
– Customer Service Centre Agents (front facing or telephone based)
– Customer Service Centre Managers