Monitoring Customer Satisfaction
Tenant satisfaction is a critical KPI for housing providers, and research shows that repairs play a large part, both positively and negatively, influencing this sentiment.
RepairSense links chains of repeat jobs together and landlords can then identify those customers and homes that have most effected. Our dashboard helps landlords monitor the impact that repeaters have had on customer sentiment, but also how resolving them with quality, sustainable fixes can positively influence them.
Monitor and Prevention
RepairSense management dashboard helps monitor all repeat repair jobs and their subsequent fixes, so managers can ensure quality and sustainable fixes are made, as well as help preventing potential repeaters.
Better manage team, areas and individuals
Detailed insight into KPIs across teams, areas and individuals help managers ensure quality fixes are being made, and also identify patterns and trends. If one area is outperforming others on preventing repeaters on a specific trade, it enables managers to find out why, and ensure that it is replicated across all areas and teams.
What our customers say
Since Karbon has gone live with RepairSense we have reduced our repeater rate by 36%, which is a significant reduction having only been live for a couple of months…it is delivering these tangible benefits and measuring quality of work. Now trade colleagues are really conscious of the quality of their work and not the speed in which they work.
Explore the benefits of RepairSense
Our new Artificial Intelligence (AI) Repairs solution, RepairSense, helps social housing providers to optimise the quality and consistency of their repairs service, increasing tenant satisfaction as a result, by anticipating and reducing the problematic repairs that blight tenants’ lives.